Terms of Service

These Terms of Service apply to your use of the MOODI website and to purchases made through our online store.

By accessing the website or placing an order, you agree to these terms.

PRODUCTS

We make every effort to present our products accurately, including colour, materials, details and sizing. However, colours and appearance may vary slightly depending on your device or screen.

Many MOODI pieces are produced in limited quantities. Availability is not guaranteed until an order has been successfully completed.

ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, suspected fraud, stock discrepancies or incorrect product information.

If an order is cancelled after payment has been taken, the relevant amount will be refunded.

PRICING

Prices displayed on the website are those shown at the time of purchase.

Shipping charges, where applicable, are shown during checkout.

International customers may be responsible for customs duties, import taxes or other local charges imposed by the destination country.

PERSONALISED ITEMS

Some MOODI pieces may be personalised or embroidered at the customer's request.

Customers are responsible for ensuring that all personalised information, including names and custom text, is entered correctly before placing the order.

Personalised or custom-embroidered items cannot be returned or exchanged except where the item is faulty or MOODI has made an error with the order.

SHIPPING AND RETURNS

Shipping and return conditions are described separately on our Shipping and Returns pages and form part of these Terms.

INTELLECTUAL PROPERTY

All content on the MOODI website, including designs, imagery, graphics, text, branding and other creative material, belongs to MOODI or is used with permission.

Content may not be copied, reproduced, distributed or used commercially without prior written permission.

WEBSITE USE

You must not misuse this website, attempt to interfere with its operation, introduce malicious code, or use the website for unlawful purposes.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.

To the extent permitted by law, MOODI is not responsible for indirect or consequential losses arising from the use of the website or products.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version displayed on the website at the time of your purchase will apply to that order.

CONTACT

If you have any questions regarding these Terms, please contact us through the Contact page.